The goal of Trauma-Informed Care (TIC) is to provide care that acknowledges the trauma of individuals who are being serviced as well as providers by creating a safe, understanding, and empathetic environment. Main principles of TIC include awareness of trauma, emphasis on safety, providing opportunities to rebuild control, and utilizing a strengths-based approach. TIC has gained significant momentum in mental health and addiction services, but less research has focused on TIC implementation in homeless services; an issue of unique importance given the high prevalence of trauma experienced among the homeless population combined with services largely staffed by paraprofessionals who may not possess foundational knowledge of the sequelae of trauma. As such, we are conducting a qualitative study on the process of implementing a TIC model at a homeless service provider in Chicago through the lens of both staff and program participants.